سياسة الخصوصيةPrivacy policy

1. Scope of this policy

This policy explains what information Arzaq collects through its website and apps, and how it is used and shared. By using the Platform you agree to this policy and to the terms. If you do not agree, please do not use the Platform.

2. What we collect

We collect what you enter yourself: your name, phone number, optional email, city and password, the content and photos of your ads, your messages and attachments, your favourites, block list and preferences (language, theme), and the ratings and reports you submit.

We also collect technical data automatically when you use the Platform, such as IP address, device and browser type, error logs and a push-notification token if you enable notifications. We also use anonymous usage statistics and crash reports (Google Analytics for Firebase and Crashlytics) to see where the service breaks and how to improve it; your phone number and messages are never sent to them. If you ask for your phone number to be verified, a member of our staff will call that number, and we store the searches you choose to save so we can alert you to matching ads. We may keep moderation records about your account, such as reports made about you and removal or ban decisions.

3. What is public and what is private

Your ads are public and visible to any visitor, as are your name, city, phone number and any contact details you put in the ad, and the ratings and comments you post about sellers, shown with your name. Choose carefully what you publish: Arzaq does not control how others use public information (including contacting you, copying it or misusing it) and is not responsible for that.

Your messages are visible only to the parties in the conversation. We do not routinely read them, but we may access or disclose them where the law requires or to investigate reported abuse or fraud or to protect rights and safety.

4. How we use information

We use it to run the Platform: showing your ads and enabling messaging, favourites and ratings, sending notifications that concern you, preventing fraud and abuse and enforcing the terms, complying with the law, and improving the service. We do not sell your personal data and we do not use advertising trackers.

5. Sharing and disclosure

We share data with: (a) service providers that run the Platform for us, including Google and Firebase for authentication, databases, storage, notifications and Google Fonts; (b) other users as described above; (c) competent official and judicial authorities where the law, a court order or a valid official request requires it, or where we believe in good faith it is necessary to prevent fraud or harm or to protect rights; and (d) any successor if the Platform changes hands.

6. Passwords and security

Passwords are handled by Firebase’s secure authentication service; we never see or store them as plain text, and you can also sign in with a Google or Apple account. We take reasonable measures to protect data, but no method of transmission or storage is completely secure and we cannot guarantee absolute security. You are responsible for the confidentiality of your password and device and for caution when sharing your information with others. Do not reuse a password from other important services.

7. Notifications

Push notifications are optional; when you turn them on we store your device token and language to send alerts (new message, rating, moderation decision, etc.). You can turn them off at any time in your browser or device settings, or by signing out.

8. Retention and deletion

You can edit your details, delete your ads and delete your account from the account page. When you delete your account we delete your profile and ads within a reasonable time, but backups, logs, moderation records and data we must keep by law or to prevent fraud or protect our rights may remain, and messages you already sent stay visible to their recipients.

9. Processing outside your country

Arzaq is operated from Sydney, New South Wales, Australia. Your data may be processed and stored on service providers’ servers (such as Google’s) in other countries, including the United States and Australia, whose data-protection laws may differ from those of your country. By using the Platform you agree to this.

10. Your rights

You can ask to access, correct or delete your data through the account page or by contacting us, as applicable law allows. We may refuse or limit a request where the law permits or where we must keep the data for legal or security reasons.

We handle personal information in line with the Australian Privacy Act 1988 where it applies. If you have a concern about how we have handled your data, please contact us first so we can try to resolve it; you can also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Children

The Platform is not directed at people under 18 and we do not knowingly collect children’s data. If we learn we have, we will delete it.

12. Disclaimer

To the maximum extent permitted by law, Arzaq is not responsible for any harm arising from information that you or others have published publicly, from others misusing it, from third-party access to your data despite reasonable protective measures, or from the policies and practices of service providers and external links. The disclaimers and limitations of liability in the terms of use apply to this policy.

13. Changes and contact

We may update this policy from time to time; continuing to use the Platform after it is posted means you accept the updated version. For any privacy question write to us via the contact page.