شروط الاستخدامTerms of use

1. Acceptance and eligibility

By using the Arzaq website and apps (“Arzaq” or the “Platform”) or by creating an account, you confirm that you have read and agree to be bound by these terms and the privacy policy. If you do not agree, stop using the Platform immediately.

Arzaq is operated from Sydney, New South Wales, Australia. You must be at least 18 and legally able to enter into a contract under the laws that apply to you. If you use the Platform on behalf of a business or other entity, you confirm you are authorised to bind it to these terms.

2. Nature of the service and role of Arzaq

Arzaq is a technical platform that only hosts classified ads and lets users get in touch. We are not a seller, buyer, broker, agent, auctioneer, escrow or payment provider, and we are not a party to any agreement, transaction or dispute between users.

We do not own, inspect or verify the items or services listed, the ads, or users’ identity, eligibility or ownership of what they offer, and we do not guarantee the accuracy of descriptions or prices, or the quality, safety or legality of any item or service, or any user’s ability to complete a deal. Ratings, reviews and badges (if any) are users’ opinions or unverified information, not an endorsement or guarantee by Arzaq.

3. Your account

You must provide accurate, current information and keep your password confidential. You alone are responsible for all activity under your account and must tell us promptly if you suspect unauthorised use. We may refuse registration or end an account at any time as these terms allow.

4. Posting and conduct rules

Your ad must be honest and accurate and concern an item or service you have the right to offer. You must not post or do any of the following:

• legally prohibited, stolen, counterfeit or fake goods;
• weapons, ammunition, drugs or hazardous materials, or legally protected species or products;
• misleading, fraudulent, fake or duplicate ads, or asking for advance payment in order to defraud;
• abusive, racist, inciting or indecent content, or content that violates others’ privacy or intellectual property;
• impersonating others, creating multiple accounts to evade a ban, or abusing messages, ratings or reports;
• attempting to hack, disrupt or scrape the Platform;
• anything that breaks applicable laws.

5. Content you post

You keep ownership of what you post, and you grant Arzaq a worldwide, non-exclusive, royalty-free licence to host, display, copy, resize and distribute it through the Platform and its channels (including notifications and share previews) to operate and improve the service.

You alone are responsible for the text, photos and information you upload (including your phone number and any contact details you choose to make public) and you confirm you hold all rights needed to publish them and that they do not infringe anyone’s rights. Arzaq does not review content in advance and is not responsible for user content.

6. Moderation, removal and suspension

We have no duty to monitor content or conduct, but we may, at our sole discretion, without prior notice and without liability: review any ad, message, rating or report; hide, delete or limit the visibility of it; restrict features or suspend or permanently ban any account; and keep the records we need — when these terms or the law are breached, or to protect users or the Platform. Our decisions on this are final, and not removing something is not an endorsement of it.

7. Dealings between users are at their own risk

Any contact, agreement, meeting, payment or handover between users is solely at their own risk. You are responsible for verifying the other party and the item or service, including its legality, before committing, and for taking sensible precautions, such as not paying in advance, inspecting the item before paying, meeting in a safe public place, and never sharing verification codes or account details.

Arzaq does not mediate disputes, refund money, compensate losses or guarantee that any deal will be completed. Resolve any disagreement directly with the other party or before the competent authorities.

8. Disclaimer of warranties

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement, accuracy, continuity, or freedom from errors, viruses or interruption. The service, its data or features may be suspended, changed or removed at any time.

9. Limitation of liability

To the maximum extent permitted by applicable law, Arzaq and its owners, operators, employees, officers, contractors and affiliates are not liable for any loss, damage, injury or claim, whether direct, indirect, consequential, incidental, special or punitive, including loss of profit, reputation, data or opportunity, arising out of or connected with: (a) your use of, or inability to use, the Platform; (b) any ad, content, message or rating posted by a user; (c) any deal, meeting, payment or dispute between users; (d) any fraud, impersonation or unlawful conduct by a third party; or (e) service interruption, data loss or unauthorised access despite reasonable protective measures.

In every case, our total liability to you, if it is established despite the above, will not exceed the amount you actually paid us (if any) in the twelve months before the event. This clause does not exclude any liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these terms excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded. Where such a law applies and permits limitation, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

10. Release of claims

You release Arzaq and its owners, operators and employees from any claim, action, right or compensation arising between you and any other user or connected with your dealings with them, and you waive any right to involve Arzaq as a party in any such dispute, to the extent the law allows.

11. Indemnification

You agree to indemnify, defend and hold harmless Arzaq and its owners, operators and employees from any claim, action, loss, fine or cost (including reasonable legal fees) arising out of: your content or ads, your breach of these terms, the law or anyone’s rights, your dealings with other users, or your use of the Platform.

12. Third-party services and links

The Platform relies on third-party services (such as Google and Firebase for accounts, databases, storage and notifications, and WhatsApp, phone or email for contact). Those services and any external links are governed by their owners’ own terms and policies; we do not control them and are not responsible for them.

13. Legal requests and cooperation with authorities

We may disclose account data, content and records and cooperate with competent authorities where the law, a court order or a valid official request requires it, or where we believe in good faith it is necessary to prevent fraud or harm or to protect the rights of the Platform, its users or others, without liability to you.

14. Fees

Using the Platform is currently free. We may introduce fees, commissions or paid features in the future; if we do, we will announce them before they apply, and they will bind you only after notice and your continued use or acceptance where the law requires it.

15. Governing law and disputes

These terms and any dispute arising from them or from use of the Platform are governed by the laws of New South Wales, Australia, and the Commonwealth of Australia laws that apply there, and each party submits to the non-exclusive jurisdiction of the courts of New South Wales (Sydney) and the federal courts of Australia, unless mandatory law requires otherwise. We encourage you to contact us first to try to settle any disagreement amicably.

You are responsible for complying with the laws of the place where you live or trade, including laws on sale, import and export and economic sanctions.

16. General terms, changes and contact

If any provision is found invalid or unenforceable, the rest stays in force, and a delay in exercising a right is not a waiver of it. These terms and the privacy policy are the entire agreement between you and us, and if the Arabic and English versions differ, the Arabic prevails.

We may update these terms from time to time; continuing to use the Platform after they are posted means you accept the updated version. For questions, reach us via the contact page.